Returns and Refunds

Refund & Returns Policy

All orders ordered online have a 14 day return policy from the date of delivery. All orders returned within this return window will be subject to a 20% restocking fee. Any products damaged due to misuse, improper assembly, or damaged in an accident that occurred within this period may be refused for return.

Products that have arrived defective or damaged must be photographed at the moment of delivery and emailed immediately to . Once deemed as such, we will work with you to make arrangements as necessary to either return the unit or send a replacement part or unit on a per basis situation.

All returns must be sent back to the following address unless otherwise stated:

Ebikeuniverse Inc.
15 Curity Ave.
Toronto, ON M4B1X4

You can be liable for shipping charges on any return sent back not due to defect or shipping damage.

Once the unit has been received refunds will be processed on the same payment method used to purchase the item and may take up to 14 business days to appear on your statement.