Warranty

Terms and Conditions

Your access or use of EbikeUniverse.com indicates that you understand and agree to be bound by these Terms and Conditions. We may change these Terms and Conditions at any time without notice, effective upon posting to the website.

All intellectual property on the website is owned by us or our licensors, which includes materials protected by copyright, trademark, or patent laws.  All content on EbikeUniverse.com, including but not limited to text, software, code, designs, graphics, logos, photos, videos and applications and all other content is a collective work under Canadian copyright laws and is the proprietary property of Ebike Universe Inc. All rights reserved.

We may provide you with documentation, data or information developed by us, and other materials which may assist in the use of our website or products.  These materials may not be used for any other purpose than the personal use of this Website and products offered on EbikeUniverse.com. Products as displayed on EbikeUniverse.com may not be exactly as they appear.

If you create an account on EbikeUniverse.com, you are solely responsible for your account and the maintenance, confidentiality and security of your account and all passwords related to it.  You are responsible for any and all activities that occur under your account, including all activities of any person who gain access to your account with or without your permission.

You agree to immediately notify us of any unauthorized use of your account or any password related to your account, or any other breach of security with respect to your account.

You agree to provide true, accurate, current and complete information as requested by us upon creation of your account and any other subsequent requests for updated information so long as you keep the account active.  You understand that prices are subject to change without notification.

When you make a purchase on EbikeUniverse.com, you agree to provide a valid instrument to make payment.  You must pay attention to the details of the transaction, as your total price may include taxes and shipping costs, all of which you are responsible for.

When you provide a payment method to us, you confirm that you are permitted to use that payment method.  When you make a payment, you authorize us (and our designated payment processor) to charge the full amount of the payment for the transaction.  You also authorise us to collect and store that information, along with other related transaction information.

If you pay by credit or debit card and cancel a transaction before completion may result in those funds not otherwise being immediately available

When purchasing from EbikeUniverse.com, you agree to provide us with a valid email and shipping address, as well as valid billing information.  We reserve the right to reject or canel an order for any reason, including errors or omission in the information provided.  In order to prevent financial loss to you or to us, we may contact your funding instrument issuer or law enforcement and share details of the transaction if we believe doing so may prevent financial loss or a violation of law.  If a transaction is canceled by us after payment has been processed, a refund in the amount of the purchase price to the payment instrument will be issued.

Disclaimer and Limitation of Liability as to Products Sold

EXCEPT AS EXPRESSLY STATED HEREIN, Ebike Universe INC., MAKES NO REPRESENTATIONS OR WARRANTIES, EITHER EXPRESS OR IMPLIED OF ANY KIND WITH RESPECT TO PRODUCTS SOLD ON THE Ebike Universe INC., SITE. EXCEPT AS EXPRESSLY STATED HEREIN, Ebike Universe INC., EXPRESSLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, OF ANY KIND WITH RESPECT TO PRODUCTS SOLD ON THIS WEB SITE, INCLUDING BUT NOT LIMITED TO MERCHANTABILITY AND SUITABILITY FOR A PARTICULAR PURPOSE. YOU AGREE THAT THE SOLE AND EXCLUSIVE MAXIMUM LIABILITY TO Ebike Universe INC. ARISING FROM ANY PRODUCT SOLD ON OR AS A RESULT OF THE Ebike Universe INC., SITE SHALL BE THE PRICE OF THE PRODUCT ORDERED. IN NO EVENT SHALL Ebike Universe INC., IT'S DIRECTORS, OFFICERS, EMPLOYEES AND REPRESENTATIVES BE LIABLE FOR SPECIAL, INDIRECT, CONSEQUENTIAL, OR PUNITIVE DAMAGES RELATED TO PRODUCTS SOLD.

Purchaser herewith acknowledges and agrees Ebike Universe Inc., or the original distributor/manufacturer assumes no liability for any equipment and herewith assumes the risk of any injury arising from operation of any products offered on this web site. The original owner (person who purchases from Ebike Universe Inc., or the original distributor/manufacturer) will indemnify and hold Ebike Universe Inc., or the original distributor/manufacturer harmless and take full responsibility for all safety warnings, instructions, and limited warranty if unit is sold, lent or otherwise transferred and will indemnify Ebike Universe Inc., or the original distributor/manufacturer, it's officers, agents or assignees from any claims against failure to do so.

Ebike Universe Inc., or the original distributor/manufacturer's, sole obligation under this warranty is to replace or repair, at it's option, any part found to be defective. Parts replaced or repaired under this warranty are warranted only for the balance of the warranty period. All defective parts replaced under warranty become the property of Ebike Universe Inc., or the original distributor/manufacturer. For warranty repairs, you must at your expense, arrange shipment for both delivery and return or drop off and pick up of your product to Ebike Universe Inc. This limited warranty is in lieu of all other warranties. Any implied warranty of fitness for a particular purpose, merchantability or otherwise, is specifically denied. Some states do not allow how long an applied warranty lasts so the above limitation may not apply to you. This warranty gives you specific legal rights, and you may also have specific legal rights that vary state to state or province to province.

Integration

This agreement sets forth the entire understanding of the parties with respect to the subject matter hereof, and supersedes all prior discussion, negotiations, understanding, letters or written agreements among the parties hereto relating to the subject matter contained herein, and all prior discussions are merged herein. This Agreement may not be varied, altered, modified, changed, or in any way amended except by an instrument in writing, executed by the parties hereto.

Shipping

If you receive a defective item and wish to send it to us for repairs, you will be responsible for shipping charges to us. If no problems are found, you will be responsible for shipping charges back to you as well. If we find a problem, and are within 100 km, of one of our Ebike Universe locations, we will return the unit to you free of charge. We also can ship out any defective part for you to install yourself or have a local technician install, however any services fees incurred this way will not be reimbursed and any damage to the unit done this way will not be covered by warranty.

Returns/Cancellations Policy

Send or personally drop off all warranty claims to:

Ebike Universe Inc.,
Warranty Dept.:
15 Curity Dr.
Toronto, ON M4B 1X4

This warranty does not cover or warranty damage to the unit caused by: 1) Defects, malfunction, or failures resulting from abuse, misuse, modifications, alterations, improper storage, use of unauthorized attachments including failure to provide or perform required maintenance services as prescribed in the owner’s/ operator’s manual. Preventive maintenance is the warranty holder's responsibility. 2) Damage caused by dirt or corrosion in all of its forms, including, but not restricted to rust, salt water, varnish and moisture. 3) Failure to follow the setup, pre-delivery service, and adjustments outlined in the operator's manual. 4) Parts not warranted that are normal maintenance items such as tires, brakes, bearings etc. 5) Damage caused by improper tire inflation. 6) Damage caused by pressure, or steam cleaning of the product. 7) General wear and tear. 8) Damage caused during any form of racing, commercial use, crash damage included but not limited to fork or frame damage or any use deemed improper by Ebike Universe Inc., or the original distributor/manufacturer, acting reasonably.

International Orders

Prices do not include any applicable taxes, tariffs, duties, or custom's fees which you may have to pay upon importing and receiving the product. Failure to comply with government importation regulations in your country is not a reason to cancel an order or receive a refund. Products that are already shipped will incur a 30% restocking fee. If you change your mind after ordering, but your order has not yet been shipped, you will be charged a 20% restocking fee. For orders to the USA only, we can arrange with you to pay tariffs on your behalf. Please keep this in mind when you place and pay for your order.

Responsibility

It is the responsibility of the end user to obtain and obey all the applicable local, state, provincial and federal laws in regard to the use of any product offered on this website. If you are unsure or in doubt, please consult your local, state and provincial laws before ordering. The buyer represents that any products ordered will only be used in a legal and lawful manner in accordance with the laws and regulations of the buyer's province or state. The buyer accepts the product on the condition that he/she assumes all risk to persons or property arising from the use or handling of this product. Motorized scooters are classified as restricted use motorcycles and are not intended for use on public highways. Intended for off-road use only. Some provinces or states may have additional restrictions.

The purchaser of any product offered on this web site agrees to: 1) Wear approved safety equipment at all times including but not limited to, helmet, goggles, leg and arm protection, gloves and hearing protection. 2) Always check for proper functioning of your equipment including steering, brakes, drive train, tires, throttle, kill switch and all fasteners. 3) Perform all necessary repairs and maintenance before operation. 4) Keep hands and any other body parts and any foreign objects clear of moving parts, including chain or spindle drive. 5) Not double ride. All products offered here are intended for use by one operator. 6) Not to operate at night or when visibility is limited, and to avoid busy areas and steep inclines. 7) If pregnant or if any other health concerns exist, consult a physician before using a motorized scooter. 8) When braking, lean back to maximize control. Never lock the front brake, doing so will cause loss of steering control.

If you do not completely understand the warranty, liability agreement or any of the Terms and Conditions set forth on this page, please consult an attorney before purchasing a motorized scooter. Remember to always wear a helmet and protective gear. We are not liable for injury resulting from the use of this or any other product. The purchaser of any product offered on this web site agrees that he or she fully understands and agrees to be bound by all of the terms and conditions set forth on this web page and also agrees to submit any disputes arising out of operation or use of any product offered here to arbitration. To validate warranty registration the purchaser of product may be required to sign, initial and return a form provided by Ebike Universe Inc., and/or the original distributor/manufacturer that outlines all of the terms and conditions set forth on this web page by Ebike Universe Inc., and/or the original distributor/manufacturer. The signature of a parent or guardian may be required if purchaser is under the age of 18.

Warranty

Ebike Universe Inc. offers limited warranty coverage on purchase of a fully assembled product which covers parts needing replacement due to manufacturing defect and all labor costs, during the warranty period when repaired by EbikeUniverse and is non-transferable to other persons.  The warranty does not cover shipping and/or transportation costs to get the product to the nearest Ebike Universe Inc. location for warranty service. Invoice MUST be present at time of repair for warranty to be valid.

The purchaser will ensure that anyone using any product purchased from Ebike Universe Inc. takes every needed safety precaution and that Ebike Universe Inc., their vendors, importers and/or manufacturer have no liability in case of any injury incurred.  

Any modification made to product(s) or its/their control system(s) voids the warranty. The warranty on Ebike Universe Inc. products does not include consumables, which includes but is not limited to, tires, batteries, body panels, slight cosmetic flaws, etc, and also does not include any damage due to user abuse.

EbikeUniverse.com offers a 7 day (from date of delivery) Money Back Guarantee on all purchases returned undamaged in original packaging (a 20% re-stocking fee applies).  Shipping costs to the customer, and shipping costs from the customer back to Ebike Universe Inc. are not refundable.  This guarantee is applicable only if the unit is in new condition with no damages/user abuse. If the unit is damaged there are no refunds or exchanges.

Any questions as to the legality of any certain vehicles in your area, please contact your local municipality.

Any inquiries about our products, or any questions about this warranty, please contact us by email at info@ebikeuniverse.com or by contacting your nearest Ebike Universe Inc. location.